1. general information These General Terms and Conditions (hereinafter referred to as "GTC") of Chi statt Botox OG (hereinafter referred to as "Seller") apply to all contracts that a consumer or entrepreneur (hereinafter "") with the seller with regard to the goods offered by the seller in his online shop. the goods presented.
2. acceptance of the GTC The customer recognises these GTC and agrees to them. as soon as he places an order. If the customer in Germany his or her domicile or habitual residence or if he or she is in Germany If the employee is employed by the employer, only the jurisdiction of the court in whose jurisdiction the domicile, habitual residence or domicile of the place of residence or the place of employment; this does not apply to Legal disputes that have already arisen.
3. defence clause The inclusion of general terms and conditions or Contractual terms and conditions of the customer that deviate from these GTC are unless these are expressly recognised by the seller.
4. conclusion of contract
4.1 The product presentation on the website does not constitute offer in the legal sense. It is an invitation to the customer, to submit an offer himself. The customer submits the offer in the legal sense by The order will be cancelled. Confirmation of receipt of the order will be together with the acceptance of the order immediately after sending by an automated e-mail. With this e-mail confirmation, the purchase contract is has been realised.
4.2 In the overview of the product range of the online shop of the seller, the customer may request the desired product(s) by clicking on the "Add to shopping basket" button select. The selected goods are displayed during the customer's visit to the Website www.chi-statt-botox.com in which shopping basket. By clicking on the button "Checkout go" next to the goods listed in the shopping basket, the order process will be continued. On the following page, the customer is asked to register for the online shop of the seller as a guest. The customer then selects the place of delivery chosen by him and the the desired payment method and enters the details required to execute the payment. required data. When choosing external payment services such as PayPal, the customer is redirected to the external website of the respective payment service provider. forwarded. Before the order is placed, the data required for the order will be relevant data is summarised in an "order overview". The customer has free to check his details in the order overview once again and to correct the order, if necessary, before placing it by clicking on the button "Send & Pay" to the seller. Through the By clicking on the "Submit & Pay" button, the customer enters binding purchase offer in relation to the goods selected by him.
4.3 After receipt of the order, the seller shall dispatch a notification e-mail to the e-mail address provided by the customer, in which which confirms receipt of the order and reproduces its contents (hereinafter referred to as "order confirmation"). Should the seller not fulfil the contract, this will be communicated to the customer immediately by e-mail. communicated.
5. storage of the contract text The contract text, i.e. the customer's details on the order process, will be held by the seller for 3 weeks. stored. Irrespective of this, the seller will send a message to the address specified by the customer. e-mail address an order confirmation. Order processing and contact are carried out in the usually by e-mail and automated order processing. The customer has to ensure that the information provided by him for order processing e-mail address is correct, so that at this address the information provided by the seller sent e-mails can be received. In particular, the customer must use of SPAM filters to ensure that all messages sent by the seller or by e-mails sent to this third party commissioned with order processing can be delivered.
6. right of withdrawal / cancellation You can return the goods received without giving reasons. within 14 days by returning the goods. Cancellation policy The following cancellation policy applies to contracts for Goods that can be sent as a parcel with a shipping company. Right of cancellation for goods that can be sent by parcel post As a consumer, you have the right, within fourteen days to cancel this contract. The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier has taken possession of the goods. To exercise your right of cancellation, you must inform the seller with the following address:
by means of a clear statement (for example, a letter marked with letter or e-mail) of your decision to withdraw from this contract. revoke, inform. You can use our sample cancellation form (link) which, however, is not mandatory. To comply with the cancellation period it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation If you cancel this contract, we will have given you all the Payments that we have received from you, excluding delivery costs, immediately and at the latest within fourteen days from the day on which the the date on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless the original transaction was agreed with you. expressly agreed otherwise. Under no circumstances shall you be entitled to any Repayment fees will be charged. We can refuse the repayment until we have have received the goods back or until you have provided proof, that you have returned the goods, whichever is the earliest. time is. You must return the goods immediately and in any case at the latest within fourteen days from the day on which you inform us of the cancellation. of this contract to the seller at the address: Chi instead of Botox OG Bauernstraße 1 / WDZ 9 A 4600 Wels Austria to return or hand over the goods. The deadline has been met, if you dispatch the goods before the period of fourteen days has expired. Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer or which is clearly tailored to the personal needs of the consumer. are customised for the consumer cannot be revoked. The right of cancellation does not apply to the following contracts: 1. contracts for the Delivery of goods that are not prefabricated and for the manufacture of which a individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are, 2. contracts for the Delivery of goods that can spoil quickly or have an expiry date would be quickly exceeded, 3. contracts for the Delivery of sealed goods, which for reasons of health protection or the hygiene are not suitable for return if their seal has been broken after the delivery has been removed, 4. contracts for the delivery of goods if, after delivery, the goods are no longer inseparably mixed with other goods, 5. contracts for the Delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market to which the entrepreneur has no influence, 6. contracts for the Delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery, 7. contracts for the Delivery of newspapers, periodicals or magazines with the exception of Subscription contracts. Click here (link) to download a Download sample cancellation form. End of the cancellation policy
7. prices 1. all product prices are total prices; they include the statutory value added tax (VAT). 2. price errors reserved. If the correct price is higher, contact is made with the customer; in this case, a contract is only concluded is concluded if the customer wishes to purchase at the actual price. If the If the correct price is lower, this price will be charged.
8. shipping costs 1. in addition to the indicated product prices Shipping costs will be added. You can find out more about the shipping costs in the Offered. The applicable sales tax is included in the shipping costs. 2. in the case of payment by cash on delivery, the Cash on delivery fee to be paid. This will not be charged to the customer. The customer must pay them directly to the deliverer.
9. terms of delivery 1. unless otherwise agreed, delivery shall be made to the address provided by the customer. 2. the estimated delivery time is displayed directly in the shopping basket specified. If payment is made in advance, the delivery period begins one day after Receipt of the amount on the seller's bank account. For payment by cash on delivery or purchase on account, the delivery period begins one day after the day of conclusion of the contract. In other cases, the delivery period shall commence one day after Incoming orders. 3. the seller shall bear no responsibility in the event of Delivery obstacles in the area of suppliers or manufacturers. If the delivery or compliance with an agreed delivery time due to circumstances impossible for reasons for which the seller is not responsible, the seller is entitled to withdraw from the contract in whole or in part. The seller shall inform the customer of this without delay. Claims for damages are excluded in this case. About existing The customer will be informed of delivery restrictions before the start of the order process. informed.
10. due date and retention of title 1. the purchase price must be paid at the latest upon delivery of the goods due. 2. the delivered goods shall remain our property until complete Payment is the property of the seller.
11 Terms of payment 1. the customer has various payment options which are specified in the seller's online shop. 2. if advance payment has been agreed, payment is due immediately after contract is due. 3. if the SEPA direct debit payment method is selected, the invoice amount after a SEPA direct debit mandate has been issued, but not before The payment is due upon expiry of the deadline for the advance information. The collection of the Direct debit takes place when the ordered goods leave the seller's warehouse, but not before expiry of the deadline for prior information. Prior information ("pre-notification") is any notification (e.g. invoice, policy, contract) from the seller to the customer, which allows a debit by SEPA direct debit announced. If the direct debit is cancelled due to insufficient funds in the account or not honoured due to the provision of incorrect bank details or the customer objects to the direct debit even though he is not authorised to do so, the customer must pay the costs incurred by the chargeback of the respective credit institution. fees if he is responsible for this.
12. warranty 1. unless otherwise stipulated, the following shall apply general statutory provisions. 2. the warranty is excluded in the event of damage caused by the customer defects is excluded. This is particularly the case in the event of improper Handling, incorrect operation or unauthorised repair attempts. 3. the shortened limitation period does not apply to damages, which are based on a grossly negligent breach of duty on the part of the seller or on a intentional or grossly negligent breach of duty on the part of a statutory representative or vicarious agent of the seller. The shortened Furthermore, the limitation period shall not apply to claims for damages based on the negligent or wilful breach of material contractual obligations. Material contractual obligations are obligations the fulfilment of which the proper fulfilment of the contract in the first place and to compliance with which the customer may regularly rely. 4. if goods are delivered with obvious transport damage delivered, please complain about such errors to the deliverer immediately and contact us as soon as possible. Missing a Complaints or contact must be made in accordance with the statutory warranty claims of consumers has no consequences and serves to only to support the seller in asserting his claims against the the company commissioned with the delivery of the goods or the insurance company to be asserted. 5. insofar as a manufacturer's warranty exists, the customer must claims arising from these directly against the manufacturer. make. The seller's liability under the guarantee is excluded.
13. disclaimer 1. claims for damages by the customer against the Seller are excluded insofar as the seller or their fulfilment or vicarious agents have not acted wilfully or with gross negligence. 2 Liability for damages arising from breach of contract remains unaffected. life, body and health, due to negligence or wilful misconduct breach of material contractual obligations or insofar as, according to the Product Liability Act or due to culpa in contrahendo or due to other breaches of duty or tortious claims for compensation of property damage. Essential contractual obligations are obligations, the fulfilment of which is essential for the proper performance of the contract and on compliance with which the customer is regularly informed. can trust.
14. right of set-off, right of retention 1. the customer is not entitled to make any claims against the seller claims, unless the customer's counterclaims are not justified. legally established or undisputed. The customer is entitled to offset also entitled to the claims of the seller if he notifies the seller of defects. or counterclaims from the same purchase contract. 2. the customer may only exercise a right of retention if The customer may exercise this right if his counterclaim is based on the same purchase contract.
15. data protection Provisions on data protection are set out in of the privacy policy.
16. amendment of the General Terms and Conditions / Subject to change We are authorised to amend these General Terms and Conditions unilaterally, insofar as this is necessary for the elimination of subsequently arising equivalence problems or to adapt to changes in legal or regulatory requirements. technical framework is necessary. We will inform the customers with notification of the content of the amended regulations to the last known e-mail address of the customer. The change will be part of the contract, if the customer does not notify us within six weeks of receipt of the Notification of change of inclusion in the contractual relationship to us in written or text form.
17. severability clause If a provision of these General Terms and Conditions Terms and Conditions should be ineffective, the effectiveness of the remaining provisions are not affected by this.
18. contract language The language available for the conclusion of the contract is German.
19. contract law The contractual relationship shall be governed exclusively by Austrian law. to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws rules.
20. written form requirement Written form applies, even in the event of a desired departure from this Principle.
21 Arbitration centre and online dispute resolution In the event of a dispute, we undertake to Arbitration procedure of the Internet Ombudsman participate: https://ombudsmann.at/ If you have any problems, you can use this platform to Submit a complaint and have it settled by an independent dispute resolution body. edit: https://ec.europa.eu/consumers/odr
